Turn insights into action
Stay on top of customer interactions with real-time analytics to track trends, measure agent performance, and make data-driven decisions that improve your support operation.
Comprehensive analytics suite
From high-level trends to granular agent data, Zziipp gives you the visibility you need to continuously improve.
Conversation performance
Track volume, response times, resolution rates, and trends across all channels in real time.
Agent performance
Monitor individual agent metrics — response time, conversations handled, and customer satisfaction scores.
Sales performance
Measure revenue generated through chat, conversion rates, and order values attributed to conversations.
Label usage
Understand which topics drive the most conversations and where your team spends the most time.
Raw data export
Export full conversation data for deeper analysis in your own BI tools or spreadsheets.
Data that drives decisions
- Real-time conversation volume tracking
- Average response and resolution time
- Agent performance leaderboards
- Sales conversion and revenue tracking
- Label and category usage reports
- Customer satisfaction (CSAT) scores
- Channel-by-channel performance breakdown
- Raw data export for custom analysis
Analytics Dashboard
Make smarter decisions with data
No credit card required. Start tracking your support performance today.