Automations

Automate the repetitive stuff

AI Agents and workflows handle tasks like FAQ responses and lead qualification, so your team can focus on what matters. Build powerful flows without writing a single line of code.

1
Choose a trigger
New message, keyword match, order placed, review received, and more.
2
Add conditions
Filter by channel, label, customer tag, time of day, or any custom criteria.
3
Define actions
Send a message, assign to agent, add label, call webhook, or update CRM.

Powerful automation tools

From simple auto-replies to complex multi-step workflows, Zziipp gives you the tools to automate your entire customer journey.

Flow Builder

Build powerful automation flows with a visual drag-and-drop editor. Set triggers, conditions, and actions without writing code.

Auto-assign conversations

Automatically route incoming chats to the right agent or team based on channel, label, or keywords.

Greeting & out-of-hours messages

Welcome new customers automatically and set up out-of-hours replies so no message goes unanswered.

Shopify native triggers

Trigger automations when orders are placed, abandoned carts happen, or shipments are updated — directly from Shopify.

Webhook & HTTP actions

Connect to any external system using webhooks and HTTP requests to build custom integrations.

Marketplace automations

Automate review responses, order notifications, and customer follow-ups across Shopee and Lazada.

Flow Builder

Everything you can automate

  • Assign conversations to agents automatically
  • Add labels based on keywords or channel
  • Auto-reply to Facebook & Instagram comments
  • Send greeting messages to new customers
  • Out-of-hours auto-responses
  • Advanced flow builder with conditions & actions
  • Webhook event triggers for custom integrations
  • Shopify native flow triggers
  • Marketplace review automation
  • Marketplace order triggers

Start automating today

No credit card required. Set up your first automation in minutes.